Frequently Asked Questions
Everything you need to know to curate your perfect home.
What is the standard shipping timeframe for furniture?
Standard shipping for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 10-14 business days via our specialized white-glove delivery partners.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer fabric swatches for upholstered items?
Yes, we want you to feel confident in your choice. You can request up to five complimentary fabric swatches through our 'Swatch Request' page to see colors and textures in your own lighting.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
Shop the Addison accepts all major credit cards, PayPal, Apple Pay, and interest-free financing options through Affirm for larger purchases.
Are your products sustainably sourced?
We prioritize artisans and manufacturers who use sustainable materials, such as FSC-certified wood and recycled textiles, to ensure your home is as eco-friendly as it is beautiful.